Family question answering
A helper that answers the repeat questions families ask, like visit times, who is coming, and how to reach the office, in your agency's own words.
AI helpers for the office work of small home care agencies.
OmniWorks sets up AI helpers that take over the repeat office work in your home care agency, such as family questions, visit scheduling, and paperwork. You get your time back for clients and caregivers.
On your desk tonight
Helper activity
Sample feed, for illustration
Family question
“When is the caregiver coming today?”
Visit scheduling
Shift swap requested for Thursday morning
Family question
A family member asks about a change in care
Family questions, visit scheduling, paperwork, shift swaps, forms, timesheets.
The problem
None of it is hard, but it repeats all day and pulls you away from the clients and caregivers who need you. In a small agency there's no back office to hand it to, so it lands on you.
A family member calls to ask when the caregiver is coming.
A caregiver needs a shift swapped.
A form needs filling out before the day ends.
What the helpers do
A helper that answers the repeat questions families ask, like visit times, who is coming, and how to reach the office, in your agency's own words.
A helper that handles the back-and-forth of booking visits and arranging changes so your calendar stays in order without you at the keyboard.
A helper that takes on the forms, notes, and records that pile up after every visit, so they are not waiting on your kitchen table.
We configure and connect the helpers around how your agency already works, then adjust them with you as clients and caregivers change.
How it works
We talk through the calls, schedules, and paperwork that fill your week, and find the repeat work worth handing off.
We build helpers for the tasks you choose, using your agency's own answers, scheduling habits, and forms.
You see how each helper responds and what it does before it starts, and you say what to change.
The helpers handle the repeat work. You keep your attention for clients and caregivers.
Select a step, or let it play.
Step 1 of 6
We start with a conversation about how your office works now: who calls, what they ask, how visits get scheduled, and which forms eat your evenings.
Step 2 of 6
Together we choose the repeat tasks worth passing to a helper first, such as family questions, visit scheduling, or paperwork.
Step 3 of 6
We build and configure each helper around your agency's own answers, schedule habits, and forms. You don't need to build anything.
Step 4 of 6
You read how each helper answers and what it does, and tell us what to change. You decide what it handles and what stays with your team.
Step 5 of 6
Your helpers take on the agreed repeat work. Anything that needs a person's judgment or a caring voice is passed to you.
Step 6 of 6
New clients, new caregivers, and new questions come up. We refine the helpers so they keep matching how you run things.
Anything that needs a person's judgment or a caring voice is passed to you.
You see how each helper responds and what it does before it starts, and you say what to change.
You decide what the helpers handle and what stays with your team.
We'll talk through what the helpers will see and handle before anything is set up, so you can decide what you're comfortable with.
FAQ
No. We set up the AI helpers for you and walk you through how they work. Your job is to tell us how your agency runs and to approve what the helpers do.
The helpers take the repeat questions, such as visit times and routine requests. Anything that needs a person, a judgment call, or a caring voice stays with you and your team. You decide where that line sits.
We focus on three areas: answering family questions, scheduling visits, and handling paperwork. We'll look at your own office together and start with the work that takes the most of your time.
Client information matters in home care. We'll talk through what the helpers will see and handle before anything is set up, so you can decide what you're comfortable with.
It depends on which tasks you hand off and how your agency works. We'll talk through that on our first conversation, so you know what to expect before deciding anything.
Reach out through the contact section. We'll start with a conversation about your agency and the office tasks that take most of your week.
Contact
Tell us what fills your week at the desk. We'll talk through which of it AI helpers could take on for your agency.